We are searching for a multilingual Senior Community Manager to join our growing studio. In this position, you will oversee all social media communications, moderate online and offline conversations within client’s communities, provide support within your teamand develop creative and engaging content daily. This is an opportunity to grow into your creative role and to work on some of South Africa’s best brands.

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Position: Senior Community Manager

Department: Creative

HOD: Anna-Belle Mulder

Location: Johannesburg

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Responsibilities

  • In depth knowledge of digital marketing
  • Setting and implementing social media and communication campaigns to align with marketing strategies
  • Conceptualising engaging text, image and video content for social media accounts
  • Scheduling and posting content in a timely matter
  • Edit and fact-check junior team members content
  • Training of new community managers
  • Acting as a support for community managers
  • Presenting ideas and coming up with solutions to online crisis’ when they arise.
  • Overseeing online engagement to comments and requests
  • Relay community feedback to relevant internal stakeholders
  • Devise and implement community communication initiatives
  • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency
  • Work with other disciplines within the agency to ensure cohesive team integration and alignment with broader business objectives

 

Requirements

  • Proven working experience managing social platforms from a senior level
  • Must have previous agency experience with at least 5 years’ experience
  • Able to speak two or more South African languages
  • In-depth knowledge of Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential
  • Knowledge of Sprout Social or similar programs to manage online postings on different platforms
  • Strong writing and verbal communication skills
  • In-depth Knowledge of marketing trends and techniques
  • Incorporate feedback and take and give direction well
  • Effective team management capabilities
  • 3 year Degree or relevant Diploma
  • Attention to detail and ability to multitask
  • Solid time-management skills

 

If you do not have a portfolio you will not be considered for this position.